All of our refurbished and new products come with a warranty ranging from 12-36 months. We provide a ‘return to base’ warranty as standard but replacement items may be dispatched in advance of the warranty examination procedure where pre-agreed.
You may also choose to take out an extended warranty with the manufacturer where available. In the case of new products, where the manufacturer offers a different warranty period/terms, the manufacturer’s warranty will take precedence. Any replacements made within the warranty period will continue to have a warranty that covers the original term from point of purchase.
Please also note:
Any misuse, wear and tear or abuse of the goods will invalidate the warranty and any return postage will be payable by the customer.
Our warranty excludes consumable products e.g. batteries.
Our warranty is not applicable outside the United Kingdom unless by pre-arrangement.
A £20 Admin fee will be charged for any item returned under warranty where no fault is found
If the product fault is deemed to fall within the terms of the warranty then we reserve the right to repair, replace or credit faulty items at our discretion.
If it is outside of the warranty period, we may offer a chance to repair the item at a cost to be quoted.
If your product develops a fault then please notify us by phone on +44 (0)20 375 72679 or at firstname.lastname@example.org detailing the fault and requesting a Returns Number. Please ensure that the Returns Number is clearly indicated on the parcel, as we cannot accept returns without this. Please return items to:
Unit 2, Prime Buildings
Please do not write on or mark the original packaging and ensure that all items are returned with cables, chargers and leads etc.